Shipping policy
Last updated: 30 August 2026. This policy explains what shipping costs, where we deliver, how quickly your order is processed and dispatched, and how tracking works at Mirazoe.
1. Shipping costs
Shipping is free on every order within the United States. The shipping charge at checkout is USD 0.00, there is no minimum order value, and no additional handling fees or surcharges are added. Every parcel ships with tracking, and the shipping rate at checkout is the same for every US delivery address - there are no regional surcharges for remote areas.
2. Delivery area
The United States is our home market and ships free of charge. We also deliver to the countries that can be selected as a delivery country at checkout. What counts is the selection available at checkout: if a country cannot be selected as the delivery country during checkout, shipping there is currently not possible.
3. Processing time
Your order is processed and handed to the carrier within 1-2 business days. Business days are Monday to Friday. No processing takes place on Saturdays, Sundays and public holidays.
4. Cut-off time
Orders placed by 2:00 PM EST/EDT (Eastern Time) on a business day (Monday to Friday) enter processing on the same business day. Orders placed after 2:00 PM EST/EDT (Eastern Time), and orders placed on Saturdays, Sundays or public holidays, enter processing on the next business day.
5. Shipping methods
We ship with national and international carriers selected per destination, and the carrier responsible for your parcel is named in your shipping confirmation email together with the tracking number. The shipping method at checkout is a standard tracked service; express or premium delivery options are not offered in this shop.
6. Dispatch and tracking
Orders are packed and dispatched by our fulfillment partner. As soon as your order leaves the warehouse, you receive a shipping confirmation by email to the address given with your order. This email contains your tracking number, which lets you follow your parcel online. If the confirmation does not arrive, please check your spam folder first and then contact us.
7. Delivery time (transit time)
Once handed to the carrier, delivery takes 5-8 business days. The carrier delivers Monday to Saturday. Delivery is made to the delivery address you provided at checkout.
8. Total delivery time
Processing runs on business days (Monday to Friday) and the carrier also delivers on Saturdays. Counted together, the usual time from your order to delivery is 6 to 10 business days. You can find the current status of your parcel at any time using the tracking number from your shipping confirmation email.
9. Delays and missed deliveries
Delivery times are estimates. In exceptional cases, for example severe weather, carrier disruptions or public holidays, a delivery may take longer. Should your order take noticeably longer than 10 business days in total, please contact our customer service at support@mirazoe.com with your order number. We will check the shipment status and work on a solution.
If the carrier cannot hand your parcel to you directly, for example because nobody is home, it follows its usual procedure with a second delivery attempt or a drop-off at a pickup point. The details of that procedure are in the carrier's notifications.
10. Lost or damaged parcels
Lost parcels: if the tracking shows no progress over a longer period, or if your parcel is considered lost, contact us at support@mirazoe.com. We will open an investigation with the carrier and make sure you receive either your goods or your money back.
Damaged parcels: if your parcel arrives visibly damaged, please document the condition with photos if possible, keep the packaging, and email us with your order number. We will arrange the next steps and cover the return costs in that case.
11. International deliveries
For deliveries outside the United States, the shipping rate shown at checkout applies, and duties and import taxes are not included in the item price. Those charges are the recipient's responsibility and are due on delivery where the carrier or customs authority collects them.
12. Wrong address
Please check your delivery address carefully at checkout. If a parcel cannot be delivered because of an incorrect or incomplete address, contact us as soon as possible. Once the parcel is on its way, an address change can no longer be guaranteed; in that case the 30-day return policy applies after delivery.
13. Shipping confirmation details
The shipping confirmation email contains your order number, the delivery address, the shipping method and the tracking number with a link you can follow online. If anything in that email does not match your order, for example a wrong delivery address, contact us immediately at support@mirazoe.com so we can correct it before the parcel reaches its destination.
14. Multiple parcels
If your order contains several items, we may split it into more than one parcel. In that case you receive a shipping confirmation for each parcel, each with its own tracking number, at no extra cost to you. The delivery time of 5-8 business days after handover applies to each parcel individually.
15. Packaging
Parcels are packed in shipping cartons sized to protect the goods, with garment orders shipped in protective poly bags inside the carton. Footwear ships in its original box inside the shipping carton where possible. Please keep the packaging until you have checked your order, in case a return within the 30-day period needs to be packed.
16. Holidays and peak periods
Around public holidays and during peak shopping periods, carriers can take longer than usual to pick up and deliver parcels. Processing at our warehouse follows the business day schedule described in section 3, and the cut-off time in section 4 stays the same. If a carrier announces delays for your region, we state this in the shipping confirmation where possible.
17. Contact about shipping
For any shipping question that this policy does not answer, email support@mirazoe.com with your order number. Our support hours are Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time). You can also find answers on our Track Your Order page and in the FAQ.
Contact
Mirazoe - a brand of Mumora Media LLC
Business Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Warehouse & Returns Address: 807 Airport Access Road, Unit D, Traverse City, MI 49686, United States
E-Mail: support@mirazoe.com
Support: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)
Related policies
Shipping Policy · Returns & Refunds · Terms of Service · Privacy Policy · Payment Policy · FAQ · Contact