Refund policy

Last updated: 30 August 2026. This policy explains how returns, exchanges and refunds work at Mirazoe: how long you have, what condition items need to be in, who pays which shipping costs, and how quickly you get your money back.

1. Our 30-day return policy

You can return items to us within 30 days without giving any reason. The return period is 30 days from the day you receive your delivery, and the days are counted as calendar days. The period therefore starts with the delivery of the goods. To meet the return deadline it is sufficient for you to send us your return request before the 30-day period has expired.

2. How to start a return or exchange

Email support@mirazoe.com with your order number and a short statement that you want to return or exchange an item. Any clear wording is fine, and email is the fastest route. Please never send goods anywhere other than the returns address given in section 6.

3. Returns step by step

Notify us: email us with your order number and the item you want to return or exchange.

Pack the items: pack the goods securely, ideally in the original packaging. The goods should be returned unworn, unwashed and with all original tags attached.

Ship the parcel: send the parcel to our Warehouse & Returns Address given in section 6.

Keep proof: keep the drop-off receipt with the tracking number until your refund or exchange is complete. It serves as proof of your return, and a tracked service lets you follow the parcel on its way back.

4. Condition of returned goods

Please return the goods unworn, unwashed, with the original tags attached and, where possible, in the original packaging. Trying items on to check fit, characteristics and features, as is usual in a physical shop, is of course allowed and does not affect your return. Items that have been worn, washed or altered beyond such checking cannot be accepted for return.

5. Costs of the return

Return because of a change of mind: you bear the direct costs of the return shipping. The amount depends on the carrier and the shipping method you choose. A tracked service is the surest way for both of us to know where the parcel is on its way back.

Defective goods or wrong deliveries: if an item arrives defective or we sent the wrong item, we cover the return costs. Please contact us first so we can register the case and send you the next steps.

We never charge a restocking fee.

If you are unsure which of the two categories your return falls into, write to us before you send the parcel and we will help you sort it.

6. Returns address

Please send returns to our Warehouse & Returns Address: Mirazoe Returns, 807 Airport Access Road, Unit D, Traverse City, MI 49686, United States. Returns are only accepted after registration by email, so we can match your parcel to your order as soon as it arrives.

7. Exchanges

You can exchange an item for a different size or the same style in another colour within the 30-day period. Register the exchange by email at support@mirazoe.com with your order number and the size or colour you would like instead.

The exchange is free of charge for you: we cover the return shipping of the item you send back and the delivery of the replacement.

The replacement goes out immediately: we reserve the replacement as soon as you register the exchange and send it out right away. You do not wait for your return to arrive with us first.

If the size or colour is not available: we will tell you and refund the purchase price of the item instead, under the terms in section 9.

8. Partial returns

If your order contained several items, you can return some of them and keep the rest. Name every item you want to send back in your return email, and we refund the price of exactly those items once your return arrives and is checked. The items you keep stay with you as normal, and the free tracked shipping of your original delivery stays as it is.

9. Refunds

If you return items in line with this policy, we will reimburse all payments received from you for the returned goods, without undue delay. We will make the reimbursement using the same means of payment as you used for the initial transaction, and you will not incur any fees from us as a result of the reimbursement. In practice, we refund within 5 business days of receiving and checking your return. Depending on the payment provider it can take a few more days for the credit to appear on your account or card statement.

10. Refund confirmation and status

As soon as your refund has been issued, you receive an email confirmation showing the amount and the payment method it went back to. If you would like to know where your return, exchange or refund stands at any point in between, email us with your order number and we will tell you the current status. For exchanges the same applies: we confirm by email as soon as the replacement is on its way, and every parcel travels with tracking.

11. Items returned after the deadline

Items that arrive more than 30 days after your delivery, or items that do not meet the condition described in section 4, cannot be accepted for a refund. In that case we contact you and send the items back to you. Sending them back does not create any additional costs for you beyond the return shipping you already paid.

12. Gifts

If the item was marked as a gift when purchased and shipped directly to you, the refund is issued as a gift credit to the value of your return once the returned item is received. If the item was not marked as a gift, or the gift giver had the order shipped to themselves, the refund goes to the original payment method.

13. Order changes and cancellations

You can change or cancel your order as long as it has not been handed to the carrier. Email support@mirazoe.com with your order number as soon as possible. Once the parcel is with the carrier, changes are no longer reliably possible, and the 30-day return policy applies after delivery.

Contact

Mirazoe - a brand of Mumora Media LLC
Business Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Warehouse & Returns Address: 807 Airport Access Road, Unit D, Traverse City, MI 49686, United States
E-Mail: support@mirazoe.com
Support: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)

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