FAQ
Ordering
How do I place an order?
Choose your product, pick a colour and a size, and add it to the cart. At checkout you enter your delivery address and payment details and confirm the order. You receive an order confirmation by email right after checkout.
Can I change or cancel my order?
Yes, as long as the order has not been handed to the carrier. Orders placed by 2:00 PM EST/EDT (Eastern Time) on a business day usually enter processing the same day, so email support@mirazoe.com with your order number as soon as you can. Once the parcel is with the carrier, the 30-day return policy applies after delivery.
Shipping
How much does shipping cost?
Shipping is free on every order within the United States. There is no minimum order value and no handling fee, and every parcel ships with tracking.
How long does delivery take?
Processing takes 1-2 business days, Monday to Friday. Orders placed by 2:00 PM EST/EDT (Eastern Time) on a business day enter processing the same day. After handover to the carrier, transit takes 5-8 business days, Monday to Saturday. Counted together, your order usually arrives within 6-10 business days.
Which countries do you deliver to?
The United States is our home market and ships free. We also deliver to the countries you can select at checkout. For deliveries outside the United States, duties and import taxes are not included in the item price and are the recipient's responsibility.
How can I track my order?
As soon as your order leaves our warehouse you receive a shipping confirmation email with your tracking number, which you can follow online. More detail is on our Track Your Order page.
Returns and refunds
How long can I return items?
You have 30 days from the day your delivery arrives. It is enough to email us within that period; the full process is described in our Returns & Refunds policy.
Who pays for the return?
If you exchange an item for a different size or colour, we cover the return shipping and send the replacement free of charge. If you return an item for a refund because you changed your mind, you pay the return shipping. If an item arrives defective or we sent the wrong one, we cover the return costs. We never charge a restocking fee.
When do I get my refund?
After your return arrives and is checked, we refund the purchase price within 5 business days to your original payment method. Depending on the payment provider, it can take a few more days for the credit to appear on your statement.
Can I exchange an item for a different size or colour?
Yes, and it costs you nothing. Email support@mirazoe.com with your order number and the size or colour you would like instead. We reserve the replacement straight away and send it out immediately, so you do not wait for your return to reach us. We cover the return shipping and the delivery of the replacement.
What condition do returned items need to be in?
Please return items unworn, unwashed and with the original tags attached, where possible in the original packaging. Trying items on at home, as you would in a fitting room, is of course fine.
What if my item arrives damaged or is not what I ordered?
Email us at support@mirazoe.com with your order number and a photo of what arrived. We cover the return costs in that case and send the correct item or refund you.
Product and sizes
How do I choose the right size?
Every product page lists the sizes offered for that exact style, and the "Size & fit" tab on the page shows the same list again. Shoe styles are listed in EU sizing. If you are between two sizes or unsure about a style, email us and we will help you before you order.
Payment
What payment methods can I use?
You can pay with American Express, Apple Pay, Google Pay, Klarna, Mastercard, Shop Pay and Visa. Apple Pay, Google Pay and Shop Pay are wallets, so they appear depending on the device and browser you are using. Your payment method is charged when your order is confirmed. Details are on our Payment Policy page.
Contact
How do I reach you?
The fastest way is email to support@mirazoe.com. You can also use the form on our Contact page. We answer Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time).
Mirazoe
Business Address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Warehouse & Returns Address: 807 Airport Access Road, Unit D, Traverse City, MI 49686, United States
E-Mail: support@mirazoe.com
Support: Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)